Shipping policy

Welcome to Escape. By placing an order on our website or app, you agree to the terms outlined in this Shipping & Delivery Policy. These terms are designed to ensure a seamless shopping experience while setting clear expectations regarding order processing, shipping, and delivery.

1. General

All orders are subject to product availability.

While we strive to maintain accurate inventory levels, there may occasionally be discrepancies in stock. In such cases, we will dispatch the available items in your order and notify you regarding any products that are temporarily unavailable. The remaining items will be shipped as soon as they are back in stock.

2. Shipping Charges

Free Shipping on all prepaid orders above INR 1499 across India.
Cash on Delivery (COD): A convenience fee of ₹90 is applicable on all COD orders.

3. Order Processing & Delivery

Order Processing

Orders are processed and dispatched within 24-48 hours from the time of order confirmation.

Our warehouse operates Monday to Saturday, excluding national and public holidays. During peak sale periods or unforeseen circumstances, dispatch timelines may be slightly extended.

Delivery Timeline

Once dispatched, orders are typically delivered within 1–5 business days, depending on your delivery location.

Please note that deliveries to remote or non-serviceable locations may take longer than the estimated timeframe.

Change of Shipping Address

Unfortunately, once an order has been placed, the shipping address cannot be modified. We request you to carefully verify your shipping details before completing your purchase.

Out-of-Stock Products

If one or more items in your order are temporarily unavailable, we will dispatch the available products first. The remaining items will be shipped separately once they are back in stock, at no additional shipping cost.

Delayed Dispatch or Delivery

If your order has not been dispatched or delivered within the estimated timeline, please contact our Customer Support team at support@escapeofficial.com, and we'll be happy to investigate the matter and assist you.

4. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation along with a tracking link via your registered email address and/or mobile number.

You can also track your order anytime by visiting the My Orders section of your Escape account.

Please allow up to 24 hours for the tracking information to reflect after your shipment has been handed over to our courier partner.

5. Lost or Damaged Shipments

We take utmost care in packaging every order. However, if your shipment is affected during transit, please follow the guidelines below:

If the package arrives damaged

Refuse to accept the parcel from the delivery executive.
Contact us immediately at support@escapeofficial.com with your order details and photographs (if possible).

If the order is marked as delivered but you haven't received it

Please notify us within 24 hours of the delivery status being updated. We will coordinate with our courier partner and investigate the issue promptly.

If your shipment is lost in transit

If your order appears to be lost while in transit, please get in touch with our support team. We will initiate an investigation with our courier partner.

Where applicable, a replacement or refund will be processed once the courier partner completes the investigation and confirms the claim.

6. Order Cancellation

Orders may be cancelled only before they have been dispatched.

To request a cancellation, please contact us at support@escapeofficial.com as soon as possible.

Once an order has been dispatched, it cannot be cancelled. However, eligible products may still be returned in accordance with our Return & Refund Policy.