Refund policy

At Escape, we want you to love every purchase. If for any reason you're not completely satisfied, we've made our return process simple and hassle-free.

Returns

We offer a 7-day "No Questions Asked" return policy on most products. You may request a return within 7 days from the date of delivery if you're not satisfied with your purchase.

Please note that returns are not accepted for the following categories due to hygiene reasons:

Lingerie
Swimwear & Beachwear
Essentials

All returned products must be unused, unwashed, undamaged, with original tags attached, and in their original packaging.

Order Cancellation

Orders can be cancelled only before they are packed and dispatched. Once an order has been packed or shipped, it cannot be cancelled. However, eligible products may still be returned in accordance with our return policy.

Refunds

Once your return or cancellation request is approved, the refund (whether full or partial) will be processed within 5–7 business days through the original mode of payment.

If you notice any discrepancy in your refund or have not received it within the stated timeline, please contact us at support@escapeofficial.com.