Privacy policy

Last Updated: July 14, 2026

At Escape, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, create an account, or interact with us.

By using our website or purchasing from Escape, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our website:

Personal Information

Full Name
Email Address
Mobile Number
Billing & Shipping Address
Payment Information (processed securely through our payment partners)
Order History

Account Information

If you create an account with Escape, we may store:

Login credentials
Saved addresses
Wishlist and shopping preferences

Device & Usage Information

When you browse our website, we may automatically collect:

IP Address
Browser type
Device information
Website usage and browsing behaviour
Cookies and similar tracking technologies

2. How We Collect Your Information

We collect information:

Directly from you when you place an order, create an account, subscribe to our newsletter, or contact us.
Automatically through cookies and website analytics.
Through trusted third-party service providers such as Shopify, payment gateways, logistics partners, and marketing platforms.

3. How We Use Your Information

Your information helps us provide a better shopping experience. We may use it to:

Process and deliver your orders.
Manage your account.
Process payments, refunds, returns, and exchanges.
Communicate order updates and shipping notifications.
Respond to customer support requests.
Improve our website, products, and services.
Personalise your shopping experience.
Send promotional offers, newsletters, and marketing communications (only where permitted by law).

4. Sharing Your Information

We never sell your personal information.

However, we may share your information with trusted third parties only when necessary, including:

Shopify (our ecommerce platform)
Payment gateway providers
Shipping and logistics partners
Marketing and analytics service providers
Government or regulatory authorities when legally required

These partners are only permitted to use your information to provide services on our behalf.

5. Shopify

Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to sell our products and services.

Information you provide while shopping on our website may be processed by Shopify in accordance with their Privacy Policy.

For more information, please visit:
https://privacy.shopify.com

6. Cookies

Our website uses cookies and similar technologies to:

Improve website performance
Remember your preferences
Analyse website traffic
Personalise your shopping experience
Deliver relevant advertisements

You may disable cookies through your browser settings; however, doing so may affect certain features of our website.

7. Data Security

We use industry-standard security measures to protect your personal information.

While we take reasonable precautions to safeguard your data, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to:

Fulfil your orders
Provide customer support
Comply with legal, tax, and accounting obligations
Resolve disputes and enforce our policies

9. Your Rights

Subject to applicable law, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information.
Withdraw your consent for marketing communications.
Update your account information at any time.

To exercise any of these rights, please contact us using the details below.

10. Children's Privacy

Escape does not knowingly collect personal information from children under the age of 18.

If we become aware that a child has provided personal information without parental consent, we will promptly delete such information.

11. Third-Party Links

Our website may contain links to third-party websites.

Escape is not responsible for the privacy practices or content of those websites. We encourage you to review their respective privacy policies before sharing any personal information.